Customer Centricity

Nat Feehan, Kate Temby, Amanda Buckley & Colin Beattie

Conversation covers:

A pragmatic and effective 3 step process to building customer centricity

The power in knowing who your customer is – not a broad, catch all comment

Simplicity of making a promise and delivering on that promise

Discipline required to align your organisation from the outside in – eg reward, measurement, systems

And what will your organisation be famous for?

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